Responsibility Environment Innovation Integration People

Integration

Foster Synergy with All Parties Build an Integrated Ecosystem

GDS continuously refines service processes, improves customer experience, and collaborates with upstream and downstream partners to promote the sustainable development of the value chain, creating a collaborative and win-win industrial ecosystem.

Service Quality

Improving Customer Experience
  • 1

    Conduct monthly star rating evaluations. By the end of 2023, star rating evaluations have covered 10 cities nationwide and 65 data centers.

  • 2

    Develop a work order integration system to enhance service response efficiency. In 2023, over 370,000 service orders were processed.

  • 3

    Carry out an annual customer satisfaction survey. The average score in 2023 was 9.647 out of 10, with a Net Promoter Score of 85%.

  • 4

    Establish a "Complaint Handling Procedure" to standardize customer complaint handling process. In 2023, the complaint resolution rate reached 100%.

Sustainable Supply-chain Management

Integrate the company's ESG goals into supplier management by implementing a comprehensive closed-loop approach to oversee suppliers' initiatives in environmental, health, and safety aspects throughout the entire supply chain cycle. Prioritize suppliers dedicated to ethical business practices, social responsibility, and environmental sustainability.

Require suppliers to undergo rigorous internal due diligence. In 2023, 100% of suppliers signed the "Sustainability Commitment Letter."

Value Chain Participation

Supporting downstream green operations

Prioritizing the use of prefabricated construction solutions in new project developments to help reduce carbon emissions during the data center construction phase for downstream clients.

Empowering upstream green management

Providing suppliers with training on green, environmental, and carbon management to enhance their green management capabilities.

Collaborating with value chain partners for sustainable development

In January 2024, we hosted a GDS ESG Day under the theme of “Working Together for a Sustainable Planet”. The event brought together strategic clients, ESG consulting firms, partners, suppliers, prestigious universities, and public welfare organizations to share achievements and experiences in sustainable development.

【Case】 Join Hands with GDS for a Sustainable Future! GDS ESG Day Event Successfully Held
【GDS ESG Day Event】